Privacy & Cookies

Privacy Policy

Fitted Commerce Ltd is committed to ensuring that your privacy and personal information is protected. Because of that, this policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.

This policy applies to you if you use our products or services whether this in our physical premises, over the phone, online or otherwise by using any of our websites or interacting with us on social media (our “Services”). This policy gives effect to our commitment to protect your personal information.

From time to time Fitted Commerce Ltd may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Who are we
When we say ‘us’ or ‘we’ in this policy, we are typically referring to Fitted Commerce Ltd.

What sorts of information do we hold

Information that you provide to us such as your name, address, telephone number, email address and any feedback you give us including by phone, email, post or when your communicate via social media.
Information about the products and services we provide to you.
Your account login details.
Information about any device you have used to access our services.
Your contact details and details of the emails and any other electronic communications that you’ve received from us. This includes whether that communication has been opened and if you have clicked on any links in them. This allows us to improve our services and make sure we improve the content we bring to you.

How do we use your information

  • Make available our Services to you
  • Process your orders
  • Take payments or give you refunds
  • Help us ensure that our customers are genuine and to prevent fraud
  • Conduct market research, either ourselves or with reputable agencies
    For statistical analysis
  • Help us understand more about you as a customer, the products and services you consume, the manner in which you consume them so we can serve you better
  • Find ways to improve our Services and websites
  • Contact you about products and services
  • Provide safety and security for our customers and colleagues
  • Help you answer questions and solve issues you may have

Who we might share your information with

Fitted Commerce Ltd does not sell, trade or otherwise transfer to outside parties any personally identifiable information.
This does not include trusted third parties, suppliers or subcontractors who assist us in operating our website, conducting our business or serving you.
Such trusted parties may have access to personally identifiable information and will be contractually obliged to keep your information confidential.
We only share information with them that allows them to provide their services to us or facilitate them providing their/our services to you.
Fitted Commerce Ltd will not disclose any personal information or customer data to law enforcement except when instructed to by you or where it is required by law.

International transfers of your information

From time to time we may transfer your personal information to our group companies, suppliers or service providers based outside of the EEA for the purposes described in this privacy policy. If we do this your personal information will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘Privacy Shield’ scheme).

Keeping you informed about our product and services

We would like to you about our products, ideas and offers from time to time that we think you might be interested in. Where you have consented to do so we may do this via post, email, text message, online, using social media or by any other electronic means.

We won’t send you marketing messages if you tell us not to but we will still need to send you occasional service-related messages. If you wish to amend your marketing preferences you can so by contacting dataofficer@fittedcommerce.com.

Your rights

You have the right to access the personal information we hold about you in any circumstances. We will provide it to you free of charge.

Before providing personal information to you, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

If any personal information we hold about you is out of date or inaccurate you may ask us to correct it.

You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

To exercise your rights please contact dataofficer@fittedcommerce.com.

How long do we keep your information for

We will retain a record of your personal information. This is done in order to provide you with a high quality and consistent service across our group. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.

Links to other websites

We sometimes provide you with links to other websites, but these websites are not under our control. Therefore we will not be liable to you for any issues arising in connection with their use of your information, the website content or the services offered to you by these websites. We advise you to consult the privacy policy and terms and conditions on each website to see how each supplier may process your information.

Social networks

When using one of our websites, you may be able to share information through social networks like Facebook and Twitter. For example when you ‘like’, ‘share’ or review our Services. When doing this your personal information may be visible to the providers of those social networks, their other users and/or company name. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.

Contact Us

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:

By email: dataofficer@fittedcommerce.com
By post: Data Protection Officer, Business Incubation Centre, Upper Bognor Road, Bognor Regis, West Sussex, PO21 1HR
Your Consent
By using our site, you consent to this Privacy Policy.
Policy Changes
If we decide to change our Privacy Policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This Privacy Policy was last modified on 14/05/2018.

Cookie Policy

What are Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Why do we use Cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Do you have to accept cookies

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookie terminology

Necessary Cookies

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Preference Cookies

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Statistic Cookies

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing Cookies

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

List of cookies we collect

Cookie Name: CookieConsent
Category: Necessary
Purpose: Stores the user’s cookie consent state for the current domain.

Cookie Name: JSESSIONID
Category: Necessary
Purpose: Preserves users states across page requests.

Cookie Name: _gat
Category: Statistics
Purpose: Used by Google Analytics to throttle request rate.

Cookie Name: _gid
Category: Statistics
Purpose: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Cookie Name: ads/ga-audiences
Category: Marketing
Purpose: Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.

Cookie Name: collect
Category: Marketing
Purpose: Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels.